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Delete your Beatscale data

How to erase data stored by Beatscale on your device and request help with purchase records.

Effective July 22, 2026. Last updated July 30, 2026.

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Beatscale does not require or create a 77beats account, so there is no Beatscale account to close. This guide explains how to delete data stored by the App and how to request deletion of the anonymous record used to verify Premium purchases.

Delete data stored in Beatscale

Use the built-in deletion control before uninstalling if you want to remove data from the current device:

  1. Open Beatscale.
  2. Open Settings.
  3. Go to Privacy & Data.
  4. Select Delete all data.
  5. Read the confirmation and select Delete everything.

This action is permanent and cannot be undone.

What the in-app action deletes

  • favorites and conversion history
  • preferences, precision settings, theme choices, and onboarding status
  • the locally stored crash-reporting choice and crash reports still waiting to be sent
  • local records used by document and utility history
  • PDFs and images kept in Beatscale's private storage so they can be reopened from History

After deletion, Beatscale returns to its first-use state on that device. Crash reporting returns to its first-use default of off. You can choose again during Welcome or later in Settings. Crash reports still waiting on the device are deleted.

What the in-app action does not delete

  • original photos, images, or documents that you selected from outside Beatscale
  • files you exported, saved, shared, or printed outside the App
  • Beatscale backup .zip files that you saved elsewhere
  • content that remains in the system clipboard or clipboard history
  • copies held by another app, cloud service, printer, person, or sharing destination
  • copies in an operating-system or device backup
  • Google Play or Apple App Store transaction records
  • the anonymous RevenueCat purchase and entitlement record
  • crash and stability reports already uploaded to Google Firebase Crashlytics
  • technical information already handled under Google, Apple, Cloudflare, Quad9, or another provider's retention policy

Deleting App data does not refund a purchase or remove Premium from the store account.

Uninstalling Beatscale

Uninstalling normally removes Beatscale's active private storage from that device. It does not remove exported files, saved backup archives, clipboard contents, data already sent to another destination, store transaction records, or copies retained in a device-level backup.

On Android, Beatscale disables automatic app-data backup. On Apple devices and other environments, backup behavior depends on your operating-system and backup settings. For the clearest result, use Delete all data before uninstalling.

Delete the anonymous Premium purchase record

RevenueCat maintains an anonymous App User ID and related purchase and entitlement information so Beatscale can verify and restore Premium. Because the identifier is anonymous and is not shown in the App, deletion requests are matched through your store purchase record instead.

To request deletion:

  1. Find the Google Play order ID in the purchase receipt email from Google Play (it looks like GPA.1234-5678-9012-34567).
  2. Email [email protected] with the subject Beatscale Data Deletion Request.
  3. Include the order ID and state whether you use Android or iOS.

Do not send payment card details, a password, or banking information. If you no longer have the receipt email, your order history at pay.google.com lists the same order ID. Otherwise, contact support with your platform and any non-sensitive purchase information you still have. We will explain what can be located and what verification is needed.

77beats will use the identifier only to find and verify the relevant RevenueCat record. We aim to complete a verified request within 30 days and will respond within the period required by applicable law. If applicable law allows more time and an extension is needed, we will tell you why and when to expect completion.

Effect of deleting the RevenueCat record

  • RevenueCat states that deleting a customer through its dashboard or API clears that customer's data and purchase history from RevenueCat.
  • Google Play and Apple keep their own transaction records under their terms and legal duties. RevenueCat deletion does not remove those separate records.
  • Deletion may affect Beatscale's ability to recognize or restore Premium until the app store provides valid purchase information again.
  • Opening or reinstalling Beatscale after deletion can create a new anonymous RevenueCat record. Restoring Premium can associate the store purchase with that new record.
  • Deletion does not cancel or refund the one-time Premium purchase. Beatscale does not sell a subscription.

For a refund or a request concerning a store transaction record, use the support and privacy controls provided by Google Play or Apple.

Data handled by other providers

Beatscale cannot directly delete records controlled independently by another provider:

  • Google Firebase Crashlytics receives technical crash and stability reports when automatic reporting is enabled or when you approve a saved report. Limited navigation breadcrumbs are added only while automatic reporting is enabled. Beatscale does not add Firebase Analytics or a custom Beatscale user ID. Google states that crash stack traces, processed crash data, and associated installation identifiers are kept for 90 days before removal begins. Turning crash reporting off, deleting local App data, or uninstalling removes reports still waiting on the device, but does not delete an already uploaded report. See Google's Privacy and Security in Firebase page and privacy controls.
  • Google ML Kit may retain limited device, app, per-install, usage, performance, and error information. ML Kit does not receive Beatscale's input images or recognized text. See Google's Android ML Kit data disclosure, iOS ML Kit data disclosure, and privacy controls.
  • Cloudflare, Google, or Quad9 may retain normal connection information when you choose that provider for a Network Health test. See Cloudflare's Public DNS privacy commitments, Cloudflare's Privacy Policy, Google Public DNS privacy information, the Google Privacy Policy, or the Quad9 Data and Privacy Policy.
  • Google Play and Apple control their own store accounts, transaction records, and legally required purchase records. Use the provider's account and privacy controls for those records.

77beats does not receive or retain Network Health measurements and cannot identify or delete resolver logs on your behalf.

Delete a support conversation

If you previously contacted 77beats support and want the support message deleted, email [email protected] from the same address when possible. Use the subject Support Data Deletion Request and identify the conversation. We will delete information that we are not required to keep for security, dispute handling, or legal compliance.

Changes to this document

We may update this guide when Beatscale, its providers, or the deletion process change. The revised version will show a new "Last updated" date.

Need help?

Contact:

For more information, read the Beatscale Privacy Policy and Beatscale Terms of Service.